1. Download our RMA form, complete it and send it via email to your contact person at Globix.
2. Upon our review, you will receive a RMA number.
3. After receipt of the RMA number, please return the article to our logistics center,noticeably marked with the RMA number. (Please do not write the RMA number directly on the original packing. Please use an appropriate overpack for this purpose.)
- Hardware (new) – 12 months
- Hardware (refurbished/used) – 90 days (extension available on request)
- Compatible transceiver modules – 3 years (warranty extensions available; please contact our sales team)
- Compatible storage devices as well as cables – 3 years
We closely cooperate with one of the largest repair centers in Europe and will gladly make you a quote for the repair of your hardware.
Please contact our sales team providing the following information: producer, product name, defect description.
Redemptions can only be accepted if the goods are returned in their sealed original packing and in a good condition appropriate for their resale. We reserve the right to charge a restocking fee of 25 % of the selling price for our additional expenses.
For further questions concerning the redemption of goods, please contact our sales team.